Haptik is a top Indian conversational AI and enterprise chatbot platform to help businesses automate their customer chat using both text and voice. Founded in 2013, Haptik was the pioneer of chatbot technology in India, and subsequently went global. The company is focused on artificial intelligence, generative AI, and natural language processing in order to help enterprises better their customer experience, reduce support costs, and scale digital engagement. Reliance Industries Limited bought Haptik in 2019 bolstering its market space and reach globally.
Haptik – Quick Overview
| Particular | Details |
| Company Name | Haptik Technologies Private Limited |
| Founded | August 2013 |
| Founders | Aakrit Vaish, Swapan Rajdev |
| Type | Subsidiary (Enterprise AI Software) |
| Owner | Jio Platforms (Reliance Industries) |
| Head Office | Mumbai, Maharashtra, India |
| CEO | Aakrit Vaish |
| CTO | Swapan Rajdev |
| Employees | Around 190+ |
| Industry | Conversational AI, Enterprise Software |
| Area Served | India, US, Middle East, Europe, SEA, Australia |
| Official Website | haptik.ai |
Net Worth and Market Cap
Haptik is a privately held company that is not publicly traded, and therefore has no public market capitalization. However, according to industry estimates, the net worth of Haptik is between $800 crore to $1,000 crore. Reliance Industries took an 87% stake in Jio Platforms’ purchase of Haptik in 2019 for an amount of about $100 million, which is a powerful indicator of enterprise value. As part of Reliance ecosystem, Haptik benefits from deep capital support, access to large-scale infrastructure and access to a massive customer base of over 500 million users across Jio platforms.
Corporate Leadership
Aakrit Vaish is the Co-founder and Chief Executive Officer of Haptik. He leads the vision of the company products as well as the strategy and global expansion. The Co-founder and Chief Technology Officer, Swapan Rajdev, looks after the engineering, AI research and architecture of the platform. Kartik Poddar handles the business development as Chief Business Officer. Under this team of leaders, Haptik continues to augment its position as one of the largest conversational AI platforms in the world.
Overview of Services
Haptik offers an enterprise-grade conversational AI platform that enables businesses to build, deploy, and manage intelligent virtual assistants. The platform supports chatbots as well as voice bots across WhatsApp, websites, mobile apps, IVR systems and social messaging platforms.
Haptik serves industries such as banking, insurance, healthcare, e-commerce, telecom, travel and government services. Its solutions are customer support automation, lead generation bots, commerce bots, appointment booking assistants, and voice-based ordering systems.
The company has created high-impact solutions such as the MyGov Corona Helpdesk, large-scale WhatsApp chatbots, insurance advice robots and customer service AI platforms for global brands. With strong support from Reliance and continuous innovation in the field of generative AI, Haptik is an important player in enterprise conversational technology.
